Complaints and Grievance Officer
How to complain about a listing, a user, your data or us, and how fast we must act.
Grievance Officer
| Name | [Grievance Officer's name to be added] |
| Designation | Grievance Officer |
| grievance@showcasia.com | |
| Post | [Grievance Officer's postal address to be added] |
| Hours | Monday to Saturday, 10:00 to 18:00 India time |
How to complain
Email the Grievance Officer with: your name and how to reach you; the page address or listing reference; what is wrong; and, for a rights or copyright complaint, what right you hold. You do not need an account.
Every listing page also has a "Report this listing" link.
How fast we act
| Complaint | Our time limit |
|---|---|
| Any complaint | Acknowledged within 24 hours, resolved within 15 days |
| Request to remove content that breaks the rules in our terms of use | Within 72 hours |
| Content that shows a person's private area, nudity or sexual act, or impersonates someone, including morphed images | Removed or disabled within 24 hours |
| Personal data request (access, correction, erasure, withdrawal) | Within 30 days, always within 90 days |
| Order from a court or authorised government agency | As the order requires, and within 36 hours where the IT Rules apply |
If you are not satisfied
- Decisions on content complaints can be appealed to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision (gac.gov.in).
- Personal data complaints can be taken to the Data Protection Board of India once our process is complete.
- Consumer complaints about credits or payments: National Consumer Helpline 1915, or e-daakhil.nic.in.