Credits, delivery and refunds

Credit packs

Pack prices follow the working figure of ₹10 a credit and are not final. decision needed: Final credit price (₹10 a credit is the working figure) and the reveal prices per door.

Payments are taken by Razorpay by UPI, card or net banking. We never see or store your card or bank details.

Delivery

Credits are a digital service; nothing is shipped. They are added to your wallet as soon as the payment is confirmed, usually within a minute. If they have not arrived within 1 hour, write to support@showcasia.com with your payment reference and we will add them or refund you.

Credits returned for a bad contact

Report a reveal from Account, Enquiries within 48 hours if the seeker's number did not work, the enquiry was a duplicate, or it was plainly not a genuine enquiry. We return the credits to your wallet within 2 working days if the report is upheld. A reveal can be returned once.

Refunding a credit pack

Refunds of unused credit packs to your bank or card: decision needed: Whether an unused credit pack can be refunded, and within how many days.

Where we cancel a purchase, charge you twice, or a payment fails but money left your account, we refund the full amount to the original payment method. Refunds are started within 2 working days and usually reach you in 5 to 7 working days, depending on your bank.

Closing your account

If you close your account, unused credits from the last decision needed: How long unused credits stay valid are handled under the rule above. Credits cannot be cashed out or transferred to another account.

Help and disputes

Write to support@showcasia.com (Monday to Saturday, 10:00 to 18:00 India time). If you are not satisfied, contact the Grievance Officer. You can also contact the National Consumer Helpline on 1915 or file a complaint at e-daakhil.nic.in.